CCO Troubleshooting

After Configuring the AMPQ and CCO, the Communication is not Established between Both Servers

All port-related nuances and requirements are provided in Phase 2: Configure Firewall Rules in the Install section.

The most common communication issue between the CCO and AMQP servers is that the RabbitMQ configuration is not completed at the appropriate time. The RabbitMQ configuration must be completed before one of the following occurrences:

  • Virtual Appliance Installation: The AMQP appliance image is rebooted
  • Manual Installation: The core installer is rebooted on the AMQP server

You can verify if the RabbitMQ configuration was successfully completed by running the following commands and verifying the output as listed here:

# rabbitmqctl list_vhosts
Listing vhosts ...

# rabbitmqctl list_users
Listing users ...
cliqr  [administrator]
cliqr_worker  []

# rabbitmqctl list_permissions -p /cliqr
Listing permissions in vhost "/cliqr" ...
cliqr  .*     .*     .*
cliqr_worker  .*     .*     .*
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