CloudCenter 4.8 has reached End of Life (EOL) as of November 14, 2018. See End of Support Notices for additional context.

Release Notes for CloudCenter/ServiceNow v1.4 Integration

Release date

April 28, 2017

Support for CloudCenter 4.8.0 – May 15, 2017


No update.


No updates


Upgrade from ServiceNow v1.2 or v1.3 to v1.4 requires running the CM: v1.2 - 1.4: Fix script that is provided along with the upgrade file.


No updates

Supported CloudCenter Platforms

  • Cisco CloudCenter 4.8.0
  • Cisco CloudCenter
  • Cisco CloudCenter 4.6.x

Supported ServiceNow Platforms

  • ServiceNow Helsinki
  • ServiceNow Istanbul

Support for ServiceNow Geneva is not available in v1.4.

New Features

No new features were added in v1.4.




Service Instances Section

  • Status Resuming is available as a filter option.
  • The Remote Connection section includes the following details:
    • Private IP
    • Public IP
    • Node ID
    • Node Status

Order Process

Additional support for webservice and path global parameters.

Other Updates

  • Added support for ServiceNow, Istanbul version.

  • Improved support for IE11 and Firefox browsers.
  • The rest_service and model_manager roles are removed from the Cliqr user group.

Deprecated items


Known Issue

Cloud Marketplace v1.4 has the following known issue:

When deployments are made from ServiceNow, the Public IP value defaults to True and causes failed deployments if the value in CloudCenter was set to False. To workaround this issue, contact the CloudCenter Support team.

Resolved Issues

The following issues were resolved/addressed in Cloud Marketplace v1.4:

  • Issue: The Option to Extend a deployment was visible when deployment status was In-Progress or Error.
    The Extend option on the Service Instance details page is only visible if the deployment status is Deployed or Suspended.
  • Issue: The OS Name for the parent node always defaulted to Linux.
    The OS Name is no longer preset for the parent node.
  • Issue: The character length of the owner field in x_cqt_cliqr_publish_app_trigger table prevents applications from being published into ServiceNow for users with longer names.
    The default character value is increased from 40 to 100 characters.


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